Write to the inbox for what you need — each is read by people who work on the product, and we reply within 1–5 business days.
Questions about your account, onboarding, verification, products, orders, payouts or the API — or whether something you want to sell is allowed. Write to sellers@atexpay.com from the email you signed up with, and include your country if you're asking about payout coverage.
The seller can help fastest: their support email is on the checkout page, your receipt and your order page. Didn’t receive what you paid for, or can’t reach the seller? Write to buyers@atexpay.com with your order number (it starts with ord_) before opening a dispute with your bank — we can see the order’s delivery record and follow it up.
The API documentation covers authentication, all endpoints and errors, with runnable examples you can send against your own key. Found a gap or a bug? Write to sellers@atexpay.com with "API" in the subject.
Think you've found a vulnerability? Email security@atexpay.com and we'll prioritise it. Please don’t test against live seller accounts.
Press, partnerships and general questions that aren’t about a seller account or an order: hello@atexpay.com. For anything about your account or an order, the inboxes above reach the right people faster.
Before writing, the FAQ answers the most common questions — what you can sell, how delivery works, payout timing, fees and supported countries.